OUR PRIVACY NOTICE
This privacy notice informs you as to what happens with any personal data that you give to us, or any that we may collect from or about you. It applies to all products and services, and instances where we collect your personal data and what your rights are.
This privacy notice applies to personal information processed by or on behalf of The Lost Network Limited, Kemp House, 152 - 160 City Road, London, EC1V 2NX.
We have a dedicated data protection officer ("DPO"), whom you can contact using the details below or by writing to the above address, marking it for the attention of the DPO.
Personal information about you we may process?
Personal information that we'll process in connection with all of our products and services, if relevant, includes:
- Personal and contact details, such as title, full name, contact details and contact details history.
- Your date of birth, genderand/orage.
- Your nationality, if needed for the product or service.
- Personal statistics, such as height, hair colour, eye colour etc typically associated with promotional and event modelling opportunities.
- Experience, training, skills and qualifications, for the purposes of using the work finding service.
- CV for the purposes of using the work finding service.
- National Insurance number if needed for the product or service.
- Ratings, for the purposes of using the work finding service.
- Records of your contact with us whether via phone, email, sms or written correspondence (with the intention to be used for customer complaints procedures or staff training and monitoring).
- Products and services arranged with us or which you may have been interested in as well as associated payment methods used to process such services.
- Transaction details are held by us or our third party providers, whom will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling or referencing your orders.
- Marketing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in.
- Web traffic data and other associated data which includes, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
- Survey responses, which may include information from surveys that we use for research purposes should you choose to respond to them.
Obtaining personal information
We'll collect personal information from the following general sources:
- From you directly, via our online service, email or over the phone.
- Information generated about you when you use our products and services.
- Business partners (for example, associated businesses whom assist in providing you our service.
What do we use your personal data for?
We use your personal data for the following purposes:
- Presenting it to potential businesses with allowed access to the Site and its data .
- Proposing and processing work opportunities you wish us or our 3rd parties and associated businesses to provide you.
- Managing the product or service you have with us.
- Updating your records.
- To improve the operations of our business and that of our business partners.
- To follow guidance and best practice under the change to rules of governmental and regulatory bodies.
- For management and auditing of our business operations including accounting.
- To monitor and to keep records of our communications with you and our staff (see below).
- To help us understand our customer demographics in order to best provide future services.
- For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We'll send marketing to you by SMS, email, phone, post, social media and digital channels. This direct marketing may include special offers relating to any of our products and services as well as any advice we think may be of interest. You can unsubscribe from our direct marketing at any time by clicking the "Unsubscribe" link in any of our emails or by contacting us.
- To comply with legal and regulatory obligations, requirements and guidance.
- To provide insight and analysis of our customers both for ourselves and for the benefit of business partners either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our businesses.
- To respond to enquiries, complaints and disputes. We use the personal data we hold about you to help us respond to any enquiries or complaints you have made, or deal with any dispute which may arise in the course of us providing our products and services to you, in the most effective manner.
- To facilitate the sale of one or more parts of our business.
Legal grounds for our processing of your personal information.
See the following legal bases which you explicitly consent to us using to process your personal data:
- For the Company to provide me with work-finding services.
- For the Company to process with or transfer my personal data to their clients/businesses in order to provide me with work-finding services.
- For the Company to process my data on a computerised database in order to provide me with work-finding services.
- For the Company to process my data using automated decision making processes.
Where it is needed to provide you with our products or services, such as:
- Notifying you of changes to those services.
- Updating your records.
- Providing or improving customer support.
- Managing products and services you have obtained with us.
- Sharing your personal information with business partners and services providers whom assist us in the provision of services to you as part of our agreement to you.
- All stages and activities relevant to managing the product or service including enquiry, application, administration and management of accounts, illustrations, requests for transfers of equity, setting up/changing/removing guarantors.
Where it is in our legitimate interests to do so, such as:
- Provide you with or managing products and services that are as useful and beneficial as possible, including by personalising our contact with you and making sure we tell you about all the offers that are relevant to you.
- Updating your records.
- To follow guidance and recommended best practice of government and regulatory bodies.
- To carry out monitoring and to keep records of our communications with you and our staff.
- To better understand our customer base so that we can improve our products and services and marketing activities (which could also benefit you).
- Responding to any enquiries or complaints you have made or deal with any dispute which may arise in the course of us providing our products and services to you.
- For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by SMS, email, phone, post and social media and digital channels.
- Subject to the appropriate controls, to provide insight and analysis of our customers to business partners either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our businesses.
- Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations.
To comply with our legal obligations
- For some direct marketing communications.
- For some of our profiling, research or business development purposes.
Who do we share your information with?
We may share information with the following third parties for the purposes listed above:
- Businesses who have signed up to our service for the purpose of providing you work opportunities, mainly field marketing, staffing and event companies.
- Business partners or others who are a part of providing your products and services or operating our business.
- Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Prudential Regulation Authority, the Ombudsman, the.
- Information Commissioner's Office and under the Financial Services Compensation Scheme.
- Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions.
How and when can you withdraw your consent?
Where we're relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.
What should you do if your personal information changes?
You should update this via the Site, logging into and updating your personal profile.
Do you have to provide your personal information to us?
We're unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we'll make this clear.
What monitoring we do which involves processing of your personal information?
Here, what we mean by monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications. We may monitor where permitted by law and we'll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.
Cookies which may be used on this Site:
Essential – Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested. An example of this could be a cookie used to enable you to log into your account on our Site or which allows communication between your browser and our Site. Our cookie preference cookie described in the section "How can I reject or opt out of receiving cookies?" is also an essential cookie. You may not be able to use our Site without these cookies.
Analytics – We use analytics cookies to helps us understand how users engage with our Site. An example is counting the number of different people coming to our Site or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited our Site once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our Site was performing and improve it without these cookies.
Social Sharing – We use third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter, Instagram or Google+. Examples of these would be if you wanted to "like" or "tweet" about us or our products or services. Please see our "Third Party Cookies" section below for more details.
Interest-Based Advertising – You will have noticed that when you visit websites you will be shown adverts for products and services you may wish to buy. The money made by website owners for showing third party adverts on their websites often pays for the cost of running the website and therefore usually allows you to use the website without having to pay a registration or usage fee. To try and ensure that the adverts you see are relevant to you third party cookies may be used to collect information about the types of things that interest you, for example websites you visit and the geography that you are based in. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. Please see our "Third Party Cookies" section below for more details.
How can I reject or opt out of receiving cookies?
Third party cookies
Some of the cookies described in the "Cookies which may be used on this Site" section above are stored on your machine by third parties when you use our Site. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics. For more information on these cookies and how to disable them take a look at:
Internet Advertising Bureau website at http://www.youronlinechoices.com/ where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or.
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website.
How long is your personal information retained by us?
The Company will retain your personal data only for as long as is necessary for the purpose we collect it. Different laws may also require us to keep different data for different periods of time
The Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services.
We may also keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation.
Unless we explain otherwise to you, we'll hold your personal information based on the following criteria:
- For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations.
- For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or.
- Retention periods in line with legal and regulatory requirements or guidance.
What are your rights under data protection laws?
Here is a list of the rights that all individuals have under data protection laws. They don't apply in all circumstances. If you wish to use any of them, we'll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.
- The right to be informed about the processing of your personal information.
- The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed.
- The right to object to processing of your personal information.
- The right to restrict processing of your personal information.
- The right to have your personal information erased (the "right to be forgotten").
- The right to request access to your personal information and to obtain information about how we process it.
- The right to move, copy or transfer your personal information ("data portability") Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you.
- You have the right to complain to the Information Commissioner's Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.
There may be circumstances where the Company will still need to process your data for legal or official reasons. We will inform you if this is the case. Where this is the case, we will restrict the data to only what is necessary for the purpose of meeting those specific reasons.
If you believe that any of your data that the Company processes is incorrect or incomplete, please contact us using the details above and we will take reasonable steps to check its accuracy and correct it where necessary.
You can also contact us using the above details if you want us to restrict the type or amount of data we process for you, access your personal data or exercise any of the other rights listed above.
Your right to object
You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the contact us section of our website to exercise these rights.
Marketing preferences and what they mean
We may use your home address, phone numbers, email address and social media or digital channels to contact you according to your marketing preferences.
You can opt out of any email or text marketing by following the unsubscribe links. If you receive a marketing call from us, you can ask the person who called you to opt you out. You can also write to us at Stuck Network Ltd, Kingsnorth House, Blenheim Way, Birmingham, B44 8LS, marking it for the attention of the DPO. Or send us an email to firstname.lastname@example.org or via our Contact Us page.
How to contact us
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can contact us by going to the contact us section of our website.
Alternatively, you can write to The Lost Network Limited, Kemp House, 152 - 160 City Road, London, EC1V 2NX, marking it for the attention of the DPO.